Information We Collect
When you book a tour through our website, you may provide personal information including your name, email address, and payment details. This information is collected through our trusted booking partner (GetYourGuide) and is used solely to process your booking and provide customer service.
How We Use Your Information
We use the information you provide to:
- Process your tour booking and send confirmation emails
- Provide customer support before, during, and after your tour
- Send you optional updates about Generalife and Alhambra tours (only if you opt in)
- Improve our website and tour recommendations
Third-Party Services
Tour bookings are processed by GetYourGuide, our affiliate booking partner. When you complete a booking, you will be redirected to GetYourGuide’s secure platform. Their privacy policy applies to all data you enter during the booking process. We receive a referral commission for bookings made through our affiliate links, but this does not affect the price you pay.
We use standard web analytics to understand how visitors use our website. This data is aggregated and anonymized — we do not identify individual visitors.
Cookies
Our website uses functional cookies to remember your preferences (such as cookie consent choices) and analytics cookies to measure how visitors interact with our content. You can disable cookies in your browser settings, though some site features may not work correctly without them.
Data Protection Rights
If you are a resident of the European Union or United Kingdom, you have rights under the GDPR including the right to access, correct, delete, or restrict the use of your personal data. To exercise these rights, contact us at the email address below.
Data Retention
We retain booking-related personal data only as long as necessary to provide customer service and comply with legal obligations. Analytics data is retained in aggregated, anonymized form.
Children’s Privacy
Our website is not directed to children under 16. We do not knowingly collect information from children under 16.
Changes to This Policy
We may update this privacy policy from time to time. The most current version is always available on this page.
Contact Us
For website contact data: info@generalifegardens.tours
For privacy questions: info@generalifegardens.tours